We collect information to serve you better and provide our cool roof paint and coating services. The types of data we may collect include:

We use collected data for the following purposes:

• Responding to enquiries — to reply to product and service queries submitted via forms, email, or phone.
• Service delivery — to coordinate site visits, proposals, material dispatch, and installation services.
• Marketing communications — to send newsletters or product updates if you have subscribed (you may unsubscribe at any time).
• Website improvement — to analyse how visitors use our site so we can improve content and user experience.
• Legal compliance — to meet obligations under Indian law, including the IT (Reasonable Security Practices) Rules, 2011.
• Business communications — to send invoices, order confirmations, and warranty-related correspondence.

We process your data under the following legal bases as applicable under Indian data protection law and international standards:

• Consent — when you voluntarily submit a form, subscribe to a newsletter, or contact us.
• Contractual necessity — to fulfil orders, service agreements, and warranty obligations.
• Legitimate interests — to improve our website, respond to business enquiries, and protect our legal rights.
• Legal obligation — where required by Indian law (e.g. GST records, billing compliance).

Our website uses cookies and similar technologies to enhance functionality and analyse traffic. We use the following types:

• Essential cookies — necessary for the website to function properly (e.g. session management).
• Analytics cookies — via Google Analytics and Google Tag Manager (GTM-58XRF4XZ) to understand visitor behaviour in aggregate, anonymised form.
• Marketing cookies — to track campaign effectiveness and show relevant content (if applicable).

Managing your cookie preferences

You can disable cookies in your browser settings at any time. Note that disabling essential cookies may affect the functionality of certain features on our site. Most browsers provide instructions in their Help section.

We may share your information only in the following limited circumstances:

• Service partners — authorised sub-contractors and regional installation teams who assist in delivering our turnkey services, bound by confidentiality obligations.
• Technology providers — platforms such as Google Analytics, WordPress (Elementor), and WhatsApp Business that process data on our behalf under their own privacy policies.
• Legal requirements — when required by a court order, government authority, or applicable Indian law.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Enquiry and contact data — retained for up to 3 years from the date of last contact, unless a business relationship is established.
• Customer and transaction records — retained for 7 years in accordance with Indian tax and accounting regulations.
• Newsletter subscribers — retained until you unsubscribe or request deletion.
• Analytics data — anonymised and retained per Google Analytics' default retention settings (26 months).

After the applicable retention period, data is securely deleted or anonymised.

As a user of our website or a customer of Coolroof®, you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you.
• Right to correction — request correction of inaccurate or incomplete data.
• Right to deletion — request erasure of your data, subject to legal obligations (e.g. tax records).
• Right to withdraw consent — withdraw consent for marketing communications at any time.
• Right to data portability — request your data in a structured, machine-readable format where applicable.
• Right to object — object to processing of your data for direct marketing purposes.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for data transmitted through our website.
• Restricted access to personal data — only authorised personnel handle customer information.
• Regular review of data security practices and systems.

Our website may contain links to third-party websites, including social media platforms (Facebook, LinkedIn, YouTube, Instagram, X/Twitter) and partner organisations such as GRIHA and IGBC. These links are provided for your convenience.

We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Our website and services are intended exclusively for business and adult users. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted personal data to us, please contact us immediately at indianenggs@gmail.com and we will promptly delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. The "Last Updated" date at the top of this page will be revised accordingly.

We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy. For significant changes, we will make reasonable efforts to notify registered users via email.